Shipping and Handling

Tech-Aid Institute ships via United States Postal Service (USPS) Priority Mail to customers in the United States and Canada.

If you would like to arrange for another shipping option such as overnight, UPS or FedEx please call us Monday-Friday, 9:00 a.m. to 5:00 p.m. Pacific Time toll free at 888-743-2692 or 541-743-2692.

Tech-Aid processes and fulfills all orders within 72 hours of receipt. Your order should be received within 5 to 10 business days from receipt of your order, allowing for standard USPS delivery schedules. ^Top

Educational/Not-For-Profit/Government Pricing

Educational, not-for-profit (501c3) or government organizations may qualify for a reduced price. Please contact us for information. ^Top

Quantity Discount

We are pleased to give you a discount for quantity orders. If you order 5 or more of the same interactive teaching software program or 5 or more of the same video DVD program, you will receive a 15% discount. For larger quantities, please call us toll free at 888-743-2692 or email sales@TechAidInstitute.com for a quote.

Policy details:
Our quantity discount applies to USB flash drive, CD-ROM, DVD-ROM and video DVD products.
To receive the discount, the products must be purchased at the same time on the same order.
The discount applies to the retail price only. The discount does not apply to shipping fees.^Top

Return Policy

We ask that you first preview the demos and video samples available on "Our Products" page of this Site before ordering. Our goal is to provide programs that help with your needs at affordable prices. At this time, once the product is opened it is not returnable. If you order and feel there is a technical problem, please contact us within 90 days of purchase and we will attempt to resolve any difficulties in a timely way. You can contact us via email at: techsupport@TechAidInstitute.com or call our support staff toll free at: 888-743-2692. Please see Warranty Policy below. Your satisfaction is important. ^Top

Warranty Policy

Tech-Aid Institute warrants for a period of 90 days from the date of purchase, that each teaching software program on USB flash drive, CD-ROM, DVD-ROM or video DVD sold is free from defects and works on the published system requirements. In the event the product contains a defect or does not conform to our published system requirements, upon receipt of the defective merchandise, Tech-Aid will inspect the merchandise to verify the defect or nonconformance. If the product is defective or does not conform to specification, Tech-Aid, at its sole discretion, will replace the defective product or provide a refund to the customer. Please contact Tech-Aid for return authorization prior to shipping the product back. After we have authorized the return, using a traceable service such as registered U.S. Postal Service or UPS, send the product in its original product container, with shipping notice or your name and address, and description of the problem to:

Tech-Aid Institute
Attn: Tech Support
1000 Willagillespie Rd., Suite 250
Eugene, OR 97401

If it is determined that the product is defective, the customer will be reimbursed for shipping expenses. ^Top

Payment Methods

Tech-Aid accepts online, telephone, and fax orders using VISA, MasterCard, American Express and Discover. We also accept payment by check through the mail (see below). If your organization requires a Purchase Order to purchase product, please contact us at 888-743-2692 or sales@TechAidInstitute.com. Sorry, COD orders are not available at this time. ^Top

Internet Security

Tech-Aid uses secure (encrypted) transaction software for online credit card/order processing. ^Top
Secure

Order by Telephone or Fax

If you wish to order our products by telephone, click Order by Phone or Fax on the Shopping Cart. Complete the form and call us toll free Monday-Friday, 9:00 a.m. to 5:00 p.m. Pacific Time at 888-743-2692, or fax us at 541-743-2696. ^Top

Order by Mail

Please make checks payable to Tech-Aid Institute, Ltd. and mail to:
Tech-Aid Institute
1000 Willagillespie Rd., Suite 250
Eugene OR 97401

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Privacy Statement

Tech-Aid will not divulge personal information that is provided by our customers to any other organization or individuals other than that which is necessary to transact, fulfill, and/or account for product orders. To view our Privacy Policy in its entirety, please *click here*. ^Top

Tech Support

If you have technical questions regarding our products, please contact our support staff at techsupport@TechAidInstitute.com.

Other Questions
For any other questions, please contact us at admin@TechAidInstitute.com or phone toll free Monday-Friday, 9:00 a.m. to 5:00 p.m. Pacific Time at 888-743-2692. ^Top